Customer Service / FAQs
Free ground shipping is available on orders containing at least $399 of REGULAR priced items* shipping within the continental US. Free ground shipping is applied automatically at checkout. *Excludes Cast Tile orders.
We offer ASTM E84 Class A Fire coating on our Felt and Supermatte + Luxe Wall Flat products. Contact us for more details.
Most Plank medleys are ASTM E84 Class A rated. Check Product Specs for details.Our Harmony Felt Acoustic Products can be customized beyond the available 25 standard felt colors offered. Contact us for more details.
Our Bespoke Customizable Wallpaper is very customizable and available in many patterns, in 900 color combinations and 3 different paper types including Peel and Stick Wallpaper, Type II Commercial Wallpaper and Pre-pasted Wallpaper.You may return your purchase for a refund within 30 days of date of purchase. Note: Some items are not returnable and/or have a restocking fee. See below. Click here to REQUEST AN RMA
Please review the requirements below in order to receive a refund/exchange. Refunds will be issued if the product is in original condition and wrapped in original unopened packaging. If lighting has been assembled it will not be able to be returned. We are unable to process your return/exchange until it is back in our possession so we strongly recommend that you insure the package. We are not responsible for packages returned with no tracking information. We do not accept returns via COD. Return shipping and free shipping will be deducted from refunds.Once a qualified refund is received we will process your refund as soon as possible. The charges placed on your card will be credited to you, though shipping costs are non-refundable. Please note that refunds may take up to ten (10) business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact us.Click here to REQUEST AN RMA. RMA's are not issued over the phone. You will receive a response via e-mail within 48 business hours along with instructions for return or additional questions. RMA# must be clearly marked on the outside of the returning package. RMA's are valid for 14 calendar days from date received, so please promptly ship back the item(s). You should retain the tracking number of the return shipment for your records.
Samples, Wallpaper, Cast & Alt Tiles, All Harmony Acoustic PET Felt Products, Hanging Wall Flats, Timber and Discount/Clo搜索引擎优化ut Items are final sale and not returnable/exchangeable. These are custom made to order items so we recommend purchasing a sample to avoid returns.
Inhabit offers exclusive pricing and services to qualified trade professionals including architects, interior designers and professionals in the hospitality industry. Learn more about, and apply here for our exclusive benefits.
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